FAQ's

Returns & Refunds

• How do I return a Media item?
• What is your returns policy for Tech items?
• I've cracked my device. Is this covered within my warranty?
• How do I return a Tech item?

Tech

• How do I backup the data on my device?
• What Tech products do you sell?
• Will my phone come with a sim card?
• Are all of your Tech items covered by a warranty?
• What does "Magpie Certified Refurbished Tech" mean?

Media

• What condition do you sell media items in?

Order

• Can I cancel my order?
• The product I want is out of stock. When will it become available again?
• CityMain Insurance
• What comes in the parcel?

Delivery

• What is your delivery schedule over the Christmas period?
• Can I change my delivery address?
• Delivery Times Tech

Payment

• PayPal Credit
• Why can't I proceed with my payment?
• How can I pay for my order?

My Account

• How do I register?

General

• Upgrade the smart way!
• How does your Refer a Friend scheme work?